Effective from 1st May 2018
Our normal hours are 7:30am to 5:00pm Monday to Friday, plus scheduled Saturday work, and our charges are as follows:
- $50.00 + GST callout service fee applies to all jobs during normal hours, and is additional to the labour charge
- $50.00 + GST labour charge per half hour or part thereof
- Apprentice working with a tradesperson: $30.00 + GST labour charge per half hour or part thereof
The minimum charge is $100.00 + GST (callout service fee plus half hour labour charge)
Jobs undertaken outside our normal hours as stated above, and not on a public holiday, are charged out as follows:
- $100.00 + GST callout service fee applies to all after hours’ jobs, and is additional to the labour charge
- $100.00 + GST labour charge per half hour or part thereof
The minimum charge is $200.00 + GST (callout service fee plus half hour labour charge)
Jobs undertaken on a public holiday are charged as follows (please note that these rates apply to both the actual public holiday date and the observed public holiday date):
- $200.00 + GST callout service fee applies to all jobs on public holidays, and is additional to the labour charge
- $150.00 + GST labour charge per half hour or part thereof
The minimum charge is $350.00 + GST (callout service fee plus half hour labour charge)
To ensure that we calculate the time spent on your job accurately, we run GPS in all of our vehicles. Our labour charges apply from the time that the tradesperson arrives to site until they leave, including the time taken to document your job.
Parts and Consumables
You will be charged for any parts and consumables used for your job, plus any applicable delivery fees. Most standard items are stocked in our vehicles. If we are required to source parts specific to your job, you will be charged for the time taken to source these items.
Customer Supplied Products and Materials
Please note that we do not install customer supplied products or materials, unless by specific previous arrangement with company management. In such instances, the Master Plumbers Guarantee will not apply.
It is a legal requirement for us to issue a gasfitting certificate for all gasfitting jobs that we undertake. This gives our customers verification that the work which we have carried out is lawful and compliant. These certificates are sent to our customers for their records and are also stored by our company for a period of seven years.
There are different classifications of risk for such gasfitting certificates;
Low-risk / General
The charge for a gasfitting certificate for such work is $50.00 + GST
(e.g. Replacement of a gas appliance, this is sometimes referred to as like-for-like gasfitting)
The charge for a gasfitting certificate for such work is $80.00 + GST
(e.g. An addition or alteration to an existing installation)
We welcome the following payment methods: direct deposit (internet banking), Eftpos, Visa/Mastercard or cheque.
Our payment terms are strictly 7 days from the date of our invoice, unless specifically agreed to the contrary with company management prior to the commencement of the job.
For after-hours emergency please call us on
0800 520 400